Refund policy

Return & Refund Policy for Customized Products

Last Updated: November 21, 2025

At Full Bloom Gifts, we are committed to your complete satisfaction. Please review our policy for custom-made products, as they are made specifically for you.

1. Policy for Customized Products
All our products are personalized (e.g., with your photos, artwork, or text). Because each item is unique and cannot be resold, we do not accept returns, exchanges, or offer refunds based on personal preference, change of mind, or minor imperfections inherent to the handmade creation process.

2. Our Warranty & Covered Issues
We stand behind the quality of our craftsmanship. Refunds or replacements are provided at our discretion if your item arrives with a verified manufacturing defect, such as:

  • Incorrect printing (wrong image, severe blurring, major smudges, or missing elements that were in your submitted design).

  • Physical damage (cracks, breaks) due to insufficient packaging.

  • A significant error on our part (e.g., wrong item shipped, missing parts).

What is Not Covered:

  • Disliking the design or color, or finding the product different from your expectation.

  • Normal color variations between screen displays and the printed product.

  • Minor, inherent quirks of handmade items (e.g., tiny specks in ceramic, slight texture variations).

  • Issues resulting from the image/file you provided (low resolution, blurry photo).

  • Damage during transit by the carrier after our handoff.

  • Damage from improper use or care.

3. How to Report an Issue
You must contact us within 30 days of your order's shipment date (tracking provided). To help us resolve your issue quickly, please email us at zoec@blossomumbrella.com and include:

  1. Your order number.

  2. Clear photos or a video showing the issue.

  3. A brief description of the problem.

For defects, we may require you to return the item for inspection (we will provide a prepaid return label if the defect is verified).

4. Resolution Process

  1. We will acknowledge your email within 2 business days.

  2. Our team will review your case. We may need to consult with our production partners.

  3. Once a decision is made, we will notify you. If approved, a refund (item cost + original shipping) or replacement will be processed within 1-3 business days.

5. Order Cancellations
You may cancel an order only if it has not yet entered the production process. Please contact us immediately.